Latest News Surrounding COVID-19 ‘Coronavirus’
Best Graphics’ Business Operations Amidst the COVID-19 (Coronavirus) Outbreak –
Clients, and our business partnerships are important to us. In an attempt to keep you informed on the latest COVID-19 developments, and their impact on business operations we’ve put together a list of ongoing subjects. Check back regularly, as we’ll continue to supply answers to a very “fluid” situation:
Update: [April 16th, 4:30am CST] The state of Wisconsin has mandated a “Safer at Home” order effective until
April 24th May 26th, 2020. Under these guidelines, and as a supplier to essential industries including: Pharmaceutical, Food & Beverage, Education, Financial, Communications, and Government, Best Graphics will still be able to operate albeit it in compliance with Governor Tony Ever’s 16-page Emergency Order #12, executable via Executable Order #72 where those t[employees] hat can work from home are accessible remotely; those [employees] in post-Sales departments — Service & Parts — will be in the factory, and limited in travel.
Hours of Operation: To date, Best Graphics continues to operate between 8:00am – 4:30pm CST Monday through Friday from our headquarters here in Waukesha, Wisconsin.
Parts Orders: We are suggesting that customers opt for Next Day, or Priority Shipment of parts in order to ensure the fastest delivery to your dock door. While we can confirm when parts leave our facility, we are at the mercy of UPS, FedEx and DHL when it comes to physical receipt of goods. As always, in times of uncertainty, priority parcels take precedent.
Service Work, Machine Maintenance: [Update: March 24th, 11:30am] We must now treat each service call, and the possibility to being out in the field, on a case-by-case basis. Scroll down to identify Gary Martin’s (Service Manager) cell phone number.
Our Service Technicians continue to be out in the field supporting maintenance requests you’ve scheduled with our Service Manager. However, it has come to our attention that some facilities have implemented a ‘zero tolerance’ policy when it comes to receiving outside guests. While our Service Department is doing its job to reach out, and connect with E.V.P.s of Operation, Plant Managers, and Maintenance Managers we’d kindly ask that you inform us if we need to re-schedule. The only current ramification is the “unknown” of when we can get back in your shop; we’re quite flexible.
Machine Installations: [Update: March 24th, 11:30am] Same as above; service orders will be reviewed on a case-by-case basis in hopes of the best possible outcome under the circumstances.
Much like the above, some shops have already identified the need to delay machine installations due to corporate policies. Again, we understand the basis, and can be flexible with re-scheduling. We would ask, however, that you work with us to ensure progress payments and other administrative subjects proceed as promised.
Email Correspondence: In the world of manufacturing, we get it: every second matters. Let’s work together to ensure we’re providing you the answers you need, as swiftly as possible. For those reasons, do not assume an email is received, or read. Phone with someone directly, and ask for expected timelines; the old, “who’ll do what by when” slogan is key here! Can’t remember how to phone us? Our office line is (262) 522-3330, or here’s a short list of folks that can help:
- Gary M., Service Manager, (262) 613-5011 Cell
- Mike K. Parts Manager, (414) 699-1244 Cell
- Mark S., Finance, (262) 391-3321 Cell
- Dan B., Owner (262) 613-5011 Cell
Video Conferencing: Those staff members who are working remotely have the tools in place to stay engaged, such as Teleconferencing, and Video Conferencing. Those still in the office also have access to tele- and videoconferencing. Just ask!
. . . And above all else, we hope that you, your staff and your families are safe! Check in regularly, or sign up to our eCampaigns (where we’ll send out information as things evolve); we promise, we will only inform you of critical, drastic changes to daily operations.